Terms of service
These terms are an agreement between you and Semper Labs LLC, a New Jersey limited liability company trading as Chai for Two. They cover the Chai for Two app and everything in it. By making an account you accept them. If you do not accept them, do not make an account.
We have written them in plain language on purpose. Plain language does not make them any less binding.
1. You have to be 18
Chai for Two is for adults. You must be 18 or older to use it. We ask for your date of birth when you sign up and we refuse anything under 18.
If we find out an account belongs to someone under 18 we close it and delete what it held. If you believe a member is under 18, report them.
2. Your account
- One account per person
- The information on it has to be true, including your age and your photographs
- It is yours. You cannot sell it, lend it, or hand it to somebody else
- You are responsible for what happens on it. Keep your email account secure, because whoever can read your email can sign in as you
3. What we ask you for
To finish a profile you give us your name, date of birth, gender, who you want to meet, a postal code, photographs, and answers to a few prompts. Some fields are optional and are marked as such. What we do with all of it is in the Privacy policy.
4. Verification, and what it does not mean
Everyone verifies. You record a short selfie in a pose we choose at random, and a person on our team compares it against the photographs on your profile.
Verification is meant to establish that a real person controls the account and that they look like their photographs. That is all it is.
- It is not a background check
- It is not a criminal records check
- It is not a check against any offender registry or watch list
- It is not an assessment of whether somebody is safe, honest, kind, single, or telling the truth about anything else
A verified badge means what this section says and nothing more. We may ask you to verify again later, for example if your photographs change or somebody reports that they do not match.
CHAI FOR TWO DOES NOT CONDUCT CRIMINAL BACKGROUND SCREENINGS ON ITS MEMBERS.
5. How to behave
Our Community guidelines are part of these terms. Read them. The short version is that you may not:
- Pretend to be someone else, or use photographs that are not of you
- Post anything sexually explicit, violent, or hateful, including slurs about caste, religion, nationality, colour, sexuality, gender or disability
- Harass, threaten, stalk, or abuse anybody
- Ask anyone for money, promote a business, advertise, recruit, or fundraise
- Share another member’s photographs, messages, or details anywhere outside the app
- Copy, scrape, or bulk-collect member data or photographs, by hand or by machine
- Try to get around verification, moderation, blocking, or the daily limits
- Use the app for anything illegal
We have no tolerance for abusive behaviour or objectionable content. Every profile and every message can be reported, every member can be blocked, and reports are read by a person. Accounts that break these rules are removed.
6. Your photographs and words stay yours
You keep ownership of everything you post. You give us permission to store it, resize it, and show it inside the app, for the single purpose of running the service for you.
That permission ends when you delete the content or your account, except for copies sitting in backups for a limited time, and anything we have to keep to deal with a safety report or because the law requires it.
We do not sell your photographs. We do not license them to anybody else. We do not use them in advertising. We do not use them to train machine learning models, ours or anybody else’s.
7. Meeting people carries risk, and that risk is yours
This is the most important section in this document.
You are responsible for how you deal with other members, in the app and in person. We do not run background checks. Beyond the narrow verification in section 4 we cannot confirm that anybody is who they say they are, and we do not guarantee how anyone will behave.
- Meet in public the first few times
- Tell a friend where you are going and who with
- Arrange your own transport, both ways
- Never send money to somebody you met here. Anybody asking is running a scam. Report them
- You can leave at any point, for any reason, without explaining yourself
To the extent the law allows it, you accept the risks of meeting other members and you release us from claims arising out of those meetings. If you are in immediate danger, contact your local emergency services first, then tell us.
8. Paid membership
Some features need a paid membership. Prices are shown in the app before you buy anything. During our beta there is no paid membership on sale at all.
- Membership is sold and billed by the Apple App Store or Google Play under their payment terms, not by us. We never see your card
- It renews automatically until you cancel it
- You cancel in your Apple or Google account settings, in one place, in one step. Cancelling takes effect at the end of the period you have already paid for
- If we change the price, we tell you before it takes effect and you can cancel
Refunds are handled by Apple and Google, under their policies, from your account settings. We do not hold your money and cannot refund it ourselves.
If you join early, the price you paid holds even if we raise it for new members later.
We do not use hidden pricing, different prices for different people, or cancellation flows built to slow you down.
If you live in New York or California: you may cancel a paid membership within three days of buying it and get your money back. You may also cancel if you move more than fifty miles from our service area, or if you become unable to use the service. Write to us and we will arrange it with the app store.
9. When we step in
We can remove content, hide a photograph while we look at it, ask somebody to verify again, suspend an account, or remove it permanently. We do this where these terms or the guidelines have been broken, where we think it is needed to protect members, or while we look into a report.
A suspension means your profile is not shown to anyone and you cannot send messages, chai, or plans. You can still read the conversations you already have. It lasts until we lift it and it does not expire on its own.
We tell you in the app when your account is suspended, and we give you a reason from a short list. Where there is a risk of harm we act first and explain afterwards. If you think we have got it wrong, write to us and a person will look at it again. We do not promise how long that takes.
While an account is suspended its matches carry on expiring in the ordinary way, and a conversation nobody has replied to ends after fourteen days. We cannot bring those back if the suspension is lifted.
If you pay for a membership and we suspend or remove your account, cancel the subscription in your Apple or Google account settings so that it stops renewing. We do not hold your money and cannot refund it ourselves. We will not oppose a refund you ask the store for covering a period you could not use.
If we remove an account permanently we can refuse to let the same person sign up again.
Serious cases are removed permanently and may be reported to law enforcement.
10. Leaving
You can delete your account from inside the app at any time, without asking us. You can also take a break, which hides your profile and is not the same thing and is reversible.
After you ask for deletion there is a 21 day window in which you can change your mind by signing back in. After that your account and its contents are purged. The detail is in the Privacy policy.
11. The app is provided as it is
We work hard on this, and we do not promise it is faultless or always available. It is provided as it is, without warranties of any kind, to the fullest extent the law allows. We depend on other companies for hosting and email and we can be down when they are.
Some places do not allow warranties to be excluded. If you live somewhere that does not, this section applies to you only as far as the law there allows.
12. What we are liable for
To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential losses, for lost profits, or for the conduct of any member, whether in the app or in person.
Where we are liable, our total liability to you is limited to the greater of the amount you paid us in the twelve months before the claim, or one hundred United States dollars.
Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, or for fraud. Consumer protection law in your state or province may give you rights this section cannot take away, and it does not try to.
13. If you cause us a problem
If somebody brings a claim against us because of something you did, content you posted, or a right you broke, you agree to cover our reasonable costs and damages. We will tell you promptly if that happens and you can take part in the defence.
14. Disagreements
If something goes wrong, write to us first at [email protected]. Most things are settled that way, and we would rather settle them that way.
If that does not work, you and we agree that disputes are resolved by binding individual arbitration rather than in court, before a single arbitrator, under the rules of a recognised arbitration body. There is no judge and no jury in arbitration.
- You may bring a claim in small claims court instead, if it qualifies there
- Claims are brought individually. Neither of us may bring a class action, a collective action, or act as a representative for other people
- You can opt out of arbitration entirely by emailing [email protected] within 30 days of first accepting these terms, saying that you opt out. Opting out costs you nothing and changes nothing else
- If the class action waiver is found unenforceable, the whole of this arbitration section falls away and the dispute goes to court
If you live somewhere that does not allow consumer arbitration clauses, including Quebec, this section does not apply to you and your local courts and consumer protection law apply instead.
15. Which law applies
These terms are governed by the law of the State of New Jersey, without regard to its conflict of laws rules. If you are a consumer, this does not deprive you of the protection of the mandatory consumer law of the place you live.
16. Changes
We will tell you inside the app before a material change to these terms takes effect, and we will change the date at the top. If you keep using Chai for Two after that, you accept the new version. If you do not want to, delete your account.
17. The rest
- If one part of these terms is unenforceable, the rest still stands
- If we do not enforce something straight away, we have not given up the right to enforce it later
- These terms and the Community guidelines are the whole agreement between us about the app
- We may transfer these terms to another company if our business is sold. Your rights do not change
18. Reaching us
Semper Labs LLC, trading as Chai for Two.
971 US Highway 202N, Ste N, Branchburg, NJ 08876, United States.
Write to [email protected] and a person answers.